Contact
Talk to a real person
Our team answers every message within one working day, Monday to Friday. For order questions, include your order number and we can pull it up straight away.
- help@maisontrade.com
- Phone
- +351 210 000 000
- Studio
- Rua da Prata 80, 1100-415 Lisbon, Portugal
- Hours
- Mon–Fri, 9:00–18:00 WET
Before you write
Quick answers
Where is my order?
You get a tracking link by email the moment your parcel leaves the warehouse. If it has been more than three working days, send us the order number and we will chase it.
How do I start a return?
Open your account page, pick the order, and choose Return. We email a prepaid label straight away. Returns are free for thirty days.
Do you sell wholesale?
Yes. Pick Wholesale in the subject dropdown and tell us about your store — our trade team replies within two working days.